Processors with the queue_advance_processor role have the ability to view the work queue tasks that they are eligible to work on, and acquire them regardless of their priority. They also have access to the Work Queue node in the main directory tree that shows all of their assigned work queues displayed as separate Inboxes. From these Work Queue Inboxes, they can select any unassigned tasks that they are eligible to work on based on their skill set or any unassigned tasks that do not require any skills.
Processors with the queue_advance_processor role have the option to filter the Work Queue Inbox view. Selecting All Eligible Tasks shows all unassigned tasks that the processor is qualified or eligible to work on. All Tasks shows the tasks that the processor is eligible to work on, as well as any tasks that the processor has already acquired or that have been assigned by the queue supervisor.
Users with the queue_advance_processor role cannot assign tasks to other queue processors or pull a task that is already assigned to or has been pulled by another queue processor.
To acquire an unassigned task:
Navigate to the Work Queues node in the directory tree, and click the work queue to open.
Select the filter to show All Eligible Tasks or All Tasks in the Work Queue Inbox.
Select one or more tasks to acquire.
Select Tools > Work Queue Management > Get Task.
The system assigns the tasks to you, and sends them to your Inbox. If you select only one task, the system opens the task in Task Manager so that you can work on it immediately.
Tip: This action is also available through the Task Manager using the Get Task button that is available to advance queue processors. This option enables advance queue processors to examine the task before deciding to pull it. Using the Get Task button from within the task in Task Manager assigns the task to you, and refreshes the page, enabling you to work on the task immediately.