Get the next available task in a work queue

If your organization has implemented work queues, you can acquire the next task in the queue without having to wait for a supervisor or the system to assign it to you. Your next task is the task of the highest priority from among your assigned work queues. You can select your next task manually from an option in the Inbox menu or you can choose to have your next task appear in your Inbox automatically when you reject or complete your current task.

Items that are automatically sent to your Inbox by the system appear as not assigned in the assigned column of the worklist. Items that have been manually assigned by the queue manager show yes in the assigned column. Use the label in this column to distinguish how the task has been sent to your Inbox.

To manually retrieve your next work queue task:

In your Inbox, select Tools > Work Queue Management > Get Next Task.
The next task appears at the top of the task list in your Inbox.

To turn on automatic receipt of work queue tasks:

In your Inbox, select Get next task automatically.

To turn off automatic receipt of work queue tasks:

Close any open work queue tasks.
In your Inbox, clear Get next task automatically.
Re-open your currently assigned task, and finish it, so that you do not have an unfinished task in your Inbox .